What to expect next:

A staff member will contact you within 5 business days to request a statement with the following information:

The statement should include:
• Your name
• Who you are making the complaint about
• Your relationship to the respondent
• What the complaint is in relationship too
• When the incident occurred
• Where the incident occurred
• Why you are making the complaint
• Witnesses (other colleagues, members of the public, other agencies) to the incident
• Please include as many facts and details regarding the complaint as possible (Are the police now involved in investigating the incident?)

Once we receive this information in written form, we will initiate the complaint process, which will include providing the paramedic with a copy of your written complaint, so that they may respond to the same.